Job Description
Join our award-winning team as a Customer Service Representative in sunny Virginia Beach! We're seeking empathetic professionals to deliver exceptional experiences while resolving inquiries for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. Immediate start dates available!
Our modern call center offers flexible scheduling, paid training, and advancement opportunities. Work with cutting-edge CRM systems while making a real impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Participate in ongoing training sessions
- Maintain 95% schedule adherence
Qualifications
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Windows OS and web applications
- Excellent verbal/written communication skills
- Ability to work flexible shifts (including nights/weekends)
- High school diploma or equivalent required
- Experience with CRM software preferred
- Positive attitude and problem-solving mindset