Job Description
Join our award-winning team at Apex Communications Group and launch your customer service career! We're immediately hiring passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Our modern Raleigh facility features state-of-the-art technology, comprehensive training programs, and a supportive team environment where your growth is prioritized. Enjoy competitive benefits including health insurance, paid time off, and advancement opportunities. No prior experience required – we provide all necessary training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including evenings/weekends)
- Proficient with Windows OS and basic software
- Customer-focused mindset with patience
- Passing background check and drug screen required