Job Description
Join Miami's premier customer experience team! We're immediately hiring energetic Customer Service Representatives to deliver exceptional support for our Fortune 500 clients. Our dynamic Miami Beach office offers a collaborative environment with career growth opportunities, competitive benefits, and daily performance incentives. If you thrive in fast-paced settings and want to make a tangible impact, this is your moment to shine!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Utilize Salesforce and Zendesk platforms to document interactions
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in monthly training for product updates
Qualifications
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce preferred)
- Spanish/English bilingual proficiency required
- Flexible availability including weekends and holidays
- High school diploma or equivalent (college degree preferred)