Job Description
Join Detroit Connect Solutions as a Customer Service Representative and launch your career in one of America's most vibrant cities! We're seeking motivated individuals with a passion for helping others – no prior experience required. Our comprehensive training program will equip you with the skills to succeed in a dynamic, supportive environment. Enjoy competitive pay, benefits package, and opportunities for advancement. Become part of our diverse team committed to delivering exceptional customer experiences while growing professionally in Detroit's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ words per minute
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- Flexible availability including evenings/weekends
- No experience required – training provided!