Job Description
Join our award-winning team at Coastal Connect Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional experiences to our clients. No prior experience is required – we provide comprehensive training to launch your career in customer service. Enjoy a supportive environment with growth opportunities, competitive benefits, and a dynamic workplace culture. Located in the heart of Virginia Beach, you'll be part of a company dedicated to excellence and employee development.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products and services
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options