Job Description
Join our dynamic team at Omaha Connect Solutions as a Part-Time Customer Service Representative! We're seeking compassionate individuals to deliver exceptional support to our valued clients. Enjoy paid training, flexible scheduling, and a supportive work environment. No prior experience required – we provide comprehensive onboarding to set you up for success. This is a fantastic opportunity to build your career in customer service while maintaining work-life balance. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and service requests accurately
- Document all interactions in our customer database for quality tracking
- Collaborate with team members to improve service processes
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Proficiency with basic computer applications and multitasking
- Ability to remain calm under pressure and navigate challenging situations
- Previous customer service experience preferred but not required
- Must pass background check and pre-employment screening
- Availability to work evenings/weekends (15-25 hours/week)
- Positive attitude and commitment to teamwork