Job Description
Join our award-winning customer experience team in Raleigh, NC! We're urgently hiring motivated individuals to deliver exceptional service to Fortune 500 clients. Enjoy a modern workspace, comprehensive training, and career advancement opportunities in a fast-paced environment.
Why You'll Love Working Here:
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1 eligibility)
- Flexible scheduling options
- Tuition reimbursement program
- State-of-the-art technology and tools
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (KPIs)
- Collaborate with team to improve service quality
- Participate in ongoing training programs
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Proven problem-solving abilities
- Flexible availability (weekends/evenings)
- Typing speed of 40+ WPM
- Positive attitude and resilience under pressure