Job Description
Join our award-winning customer experience team as a full-time Customer Service Representative! At Apex Solutions Group, we're redefining remote work with competitive benefits, career growth opportunities, and a supportive virtual culture. This 100% work-from-home position offers stability in Fort Worth's thriving market while eliminating commute stress. You'll become the voice of our brand, resolving inquiries with empathy and expertise while enjoying health insurance, paid time off, and professional development programs.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve billing, technical, and product inquiries with first-contact resolution
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to process escalations efficiently
- Meet/exceed performance metrics including CSAT scores and handle times
- Identify upsell opportunities to enhance customer lifetime value
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or call center environment
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with CRM platforms (Salesforce/Zendesk experience a plus)
- Exceptional active listening and de-escalation skills
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible shifts including evenings/weekends
- Texas residency required for compliance purposes