Job Description
Join our award-winning customer service team in Chicago and kickstart your career with comprehensive paid training! We're seeking enthusiastic entry-level professionals to deliver exceptional support to local clients. No experience required – we'll provide everything you need to succeed in a dynamic, team-oriented environment. Enjoy competitive pay, growth opportunities, and the satisfaction of making a real difference in your community.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues using our proprietary CRM system and knowledge base
- Document interactions accurately in compliance with company standards
- Collaborate with team members to escalate complex cases effectively
- Meet/exceed performance metrics for call handling and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Valid work authorization required