Job Description
Join our award-winning team as a Customer Service Representative in Minneapolis, MN! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training. Enjoy competitive pay, full benefits, and career advancement opportunities in a dynamic environment. No prior experience required – we invest in your growth!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and service requests accurately
- Update customer profiles and maintain detailed records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including CSAT and response times
- Identify opportunities to improve customer experience
- Train on new products and services quarterly
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Previous customer service experience preferred
- Must pass background check and drug screening