Job Description
Join Nexus Solutions Inc., a leader in customer experience innovation, as a Customer Service Representative in Oklahoma City. We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic team environment where your skills directly impact customer satisfaction and business growth. Enjoy flexible scheduling, performance bonuses, and career advancement opportunities in our state-of-the-art facility.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% first-contact resolution
- Document interactions accurately in CRM systems while maintaining data security protocols
- Collaborate with technical teams to resolve complex product/service issues
- Proactively upsell products/services based on customer needs analysis
- Maintain 30+ calls/day while meeting/exceeding quality metrics
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills with empathetic approach
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Ability to multitask and prioritize in fast-paced settings
- Flexibility to work evenings/weekends during peak seasons
- Positive attitude with solution-oriented mindset