Job Description
Join our award-winning customer support team at Nexus Support Solutions! We're seeking enthusiastic Customer Service Representatives with no prior experience for immediate openings across Florida and New York. Full training provided to launch your career in customer service excellence. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response times and resolution rates
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and active listening
- Proficient in typing (30+ WPM) and basic computer skills
- Ability to work in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexibility to work various shifts including weekends
- Valid authorization to work in the United States