Job Description
Join our award-winning customer service team in Nashville, TN and enjoy the stability of weekly pay with no surprises! We're seeking passionate individuals to deliver exceptional support while receiving comprehensive paid training. This role offers competitive pay, career growth opportunities, and a supportive environment where your voice matters. If you thrive in fast-paced settings and love helping others, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service protocols
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in dynamic environments
- Positive attitude with problem-solving mindset
- Willingness to work flexible shifts including weekends