Job Description
Join our award-winning customer service team in Georgia! We're seeking passionate individuals to deliver exceptional support experiences. As a full-time Customer Service Representative, you'll be the voice of our brand, helping customers resolve inquiries while building lasting relationships. Our comprehensive paid training program ensures you start with confidence. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in one of America's most vibrant cities. No prior experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Continuously improve processes through feedback and training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible schedules including weekends
- Proficiency with Microsoft Office and CRM software
- Customer service experience (0-2 years acceptable)
- Passion for helping others and learning new technologies