Job Description
Join ConnectHub Solutions as a Customer Service Representative and become the voice of excellence for our clients! We're hosting a dedicated hiring event for motivated individuals who thrive in dynamic environments. As a key member of our support team, you'll resolve inquiries with empathy and precision while contributing to our award-winning service culture. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Fresno's growing tech hub.
Why Join Us?
- Competitive hourly wage with performance bonuses
- Comprehensive health and wellness benefits
- Professional development programs
- Modern, collaborative workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions and team meetings
- Maintain positive relationships through proactive communication
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Proficient in Microsoft Office Suite
- Valid California driver's license (if travel required)