Job Description
Join Detroit Customer Solutions as a Customer Service Representative and launch your career with immediate hire opportunities and comprehensive paid training! We're seeking passionate individuals to deliver exceptional customer experiences while earning competitive compensation. No prior experience required—we provide all the tools and support you need to succeed in a dynamic, growth-oriented environment.
Why Join Us?
- Immediate Hire: Start your new career without delays
- Paid Training: Comprehensive onboarding with competitive pay during training
- Clear Career Path: Opportunities for advancement into team lead/supervisor roles
- Modern Benefits: Health insurance, 401(k) matching, and paid time off
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using problem-solving frameworks and CRM tools
- Process transactions, orders, and returns with 100% accuracy
- Document interactions and maintain detailed customer records in Salesforce
- Meet/exceed performance metrics including CSAT scores and resolution times
- Collaborate with cross-functional teams to resolve complex escalations
- Continuously update product knowledge through training modules
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service or retail experience (new graduates welcome)
- Exceptional verbal/written communication skills and active listening
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving aptitude with attention to detail
- Positive attitude with resilience under pressure