Job Description
Join our award-winning customer experience team in Washington DC! We're urgently seeking dynamic Customer Service Representatives to deliver exceptional support to our diverse clientele. This is your chance to launch a rewarding career with competitive benefits, growth opportunities, and a vibrant work culture in the nation's capital. Immediate start available for qualified candidates!
What We Offer:
• Comprehensive training program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement pathways
• Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with technical teams for complex issue escalation
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance improvement workshops
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency in Microsoft Office Suite and CRM systems
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons
- Must pass background check and drug screening