Job Description
Join our award-winning customer service team in Fort Worth! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Immediate start available for motivated professionals ready to make a difference.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
- Train on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced settings
- Positive attitude with problem-solving mindset
- Available for flexible shifts including evenings/weekends