Job Description
Join ConnectServe Solutions as an entry-level Customer Service Representative and launch your career in customer excellence! We're hosting an exclusive hiring event in Miami to find passionate individuals ready to deliver exceptional support to our diverse clientele. No prior experience required—just your dedication to helping others and a desire to grow with us. Enjoy competitive pay, comprehensive training, and a supportive team environment.
Why Join Us?
- Comprehensive paid training program
- Health benefits and retirement plans
- Career advancement opportunities
- Modern downtown Miami office
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for call quality and resolution times
- Identify upsell opportunities for additional services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities in English
- Ability to work flexible shifts including weekends
- Patience and problem-solving mindset
- No experience necessary—training provided
- Positive attitude and team-oriented approach
- Background check required post-offer