Job Description
Join our award-winning customer service team in Long Beach! We're urgently hiring dedicated professionals to deliver exceptional support to our local community. As a Customer Service Representative, you'll be the first point of contact for valued clients, resolving inquiries with empathy and efficiency. No experience required – we provide comprehensive paid training to ensure your success. Enjoy competitive pay, benefits, and a vibrant workplace culture focused on growth and recognition.
Why Choose Us?
- Industry-leading paid training program
- Clear advancement opportunities
- Comprehensive benefits package
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible schedules (including weekends)
- Basic computer proficiency
- Customer-focused mindset and empathy
- Willingness to learn new technologies
- Passion for helping Long Beach residents