Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals seeking immediate employment opportunities. At Global Connect Solutions, we empower our employees with comprehensive training and a supportive environment. This role offers competitive pay, benefits, and career growth potential.
As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency while representing our brand values. Our modern downtown Atlanta office features flexible schedules, wellness programs, and a collaborative culture. Don't miss this chance to launch your career with an industry leader!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Proactively identify upsell opportunities to enhance customer experience
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong proficiency in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge for common devices
- Flexibility to work evenings/weekends as needed
- Valid U.S. work authorization and clean background check