Job Description
Join our dynamic team at ConnectServe Solutions as a Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional service. As a key member of our support team, you'll resolve inquiries, build customer relationships, and contribute to our award-winning service culture. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in Milwaukee's vibrant downtown. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using knowledge base and troubleshooting tools
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with support teams to resolve complex customer issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience and service protocols
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced environment with minimal supervision
- Flexibility to work occasional evenings/weekends during peak seasons
- Positive attitude and commitment to customer-centric values