Job Description
Join SupportHub Austin's dynamic remote team and transform how customers experience digital solutions! We're seeking passionate Chat Support Specialists to deliver exceptional service from home. Enjoy weekly pay, flexible scheduling, and career growth in Austin's thriving tech ecosystem. No commute, no office politics – just impactful work supporting innovative platforms.
Responsibilities
- Provide real-time chat support via web and mobile platforms
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams on complex cases
- Identify trends and suggest product improvements
- Maintain 95% customer satisfaction rate
- Adhere to SLA metrics and response time standards
Qualifications
- 1+ years customer support experience (chat preferred)
- Exceptional typing speed (60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce)
- Strong problem-solving and multitasking abilities
- High-speed internet and quiet home office
- Available for rotating weekend shifts
- Austin residency requirement for local benefits
- Technical troubleshooting for web/mobile apps