Job Description
Join our award-winning team as an Entry Level Customer Service Representative and launch your career in tech! At InnovateTech Solutions, we empower fresh talent to thrive in a dynamic environment where your voice matters. This immediate-start position offers comprehensive training, growth opportunities, and competitive benefits in the heart of San Francisco. Be the first point of contact for our global clients, resolving inquiries with professionalism and creativity while building foundational skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve technical and billing issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to escalate complex cases
- Maintain high customer satisfaction scores (CSAT) and resolution rates
- Participate in weekly training sessions to enhance product knowledge
- Support cross-functional projects for process improvement
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Proficiency in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting aptitude
- Positive attitude with strong problem-solving mindset
- Authorized to work in the United States