Job Description
Join our dynamic Oklahoma City team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to our community. This immediate-start role offers growth opportunities, competitive pay, and a supportive environment. If you thrive in fast-paced settings and love helping people, this is your perfect career move.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Maintain detailed knowledge of company products and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations