Job Description
Join our award-winning customer support team at Nexus Solutions Group and become the voice of innovation! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our tech clients in the Seattle area. This temporary position offers immediate start and the opportunity to work with cutting-edge products while honing your communication skills. Enjoy competitive pay, flexible scheduling, and a supportive environment that values your growth. If you thrive in fast-paced settings and love solving problems, apply today to kickstart your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while meeting quality metrics
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify upsell opportunities to enhance customer value
- Maintain detailed records of customer feedback for continuous improvement
- Participate in bi-weekly training sessions to stay updated on product updates
Qualifications
- Minimum 1 year of customer service experience in high-volume environment
- Proficient with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with strong problem-solving abilities
- Ability to multitask effectively while maintaining attention to detail
- Available for flexible shifts including weekends and holidays
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening