Job Description
Join our award-winning team as a Customer Service Representative in Wichita! We're seeking dynamic professionals to deliver exceptional support to our local community. Enjoy competitive pay, comprehensive training, and a vibrant work environment. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call handling and resolution
- Identify opportunities to upsell products/services
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed