Job Description
Join ClientFirst Solutions as a Customer Service Representative in Washington, GA! We're seeking passionate individuals to deliver exceptional support experiences while receiving comprehensive paid training. Enjoy a collaborative environment, competitive benefits, and growth opportunities in a thriving customer-centric organization.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Career advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems
- Collaborate with team to address escalated issues
- Meet performance metrics for quality and efficiency
- Contribute to process improvement initiatives
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Empathy and conflict resolution abilities
- Reliable internet connection for remote work
- Flexible availability including evenings/weekends
- U.S. work authorization required