Job Description
Join our award-winning customer service team at Oakland Solutions Group! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while contributing to our industry-leading satisfaction rates.
This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within our dynamic Oakland headquarters. Our modern office features collaborative workspaces and a supportive culture that values professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and product issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and escalate escalations appropriately
- Collaborate with sales and technical teams to deliver seamless customer journeys
- Meet/exceed productivity metrics (30+ calls/day, <2 min AHT)
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask and prioritize in fast-paced setting
- Strong problem-solving skills with calm demeanor under pressure
- High school diploma or equivalent; bachelor's degree preferred