Job Description
Join our award-winning customer service team and make an immediate impact! GlobalConnect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our Kansas City-based clients. This full-time position offers competitive pay, comprehensive benefits, and a fast-paced environment where your skills shine. If you thrive on problem-solving and building customer loyalty, apply today and start your career tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve complex customer issues using active listening and critical thinking
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with cross-functional teams to escalate unresolved issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities to enhance customer relationships
- Maintain detailed knowledge of products/services and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Strong conflict resolution and empathy abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Type 40+ WPM with accurate data entry skills
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization required