Job Description
Are you looking for a rewarding career that fits your schedule? Apex Contact Solutions is currently hiring dedicated Night Shift Customer Support Representatives to join our remote team in Fresno, NC.
Enjoy the flexibility of working from home while providing exceptional service to our clients. We prioritize a supportive work environment, competitive compensation, and professional growth opportunities.
Responsibilities
- Manage high-volume inbound and outbound calls with a professional and empathetic demeanor.
- Resolve customer inquiries, troubleshoot issues, and provide accurate information regarding our products and services.
- Log all customer interactions and detailed feedback into the CRM system accurately and efficiently.
- Escalate complex or unresolved issues to the appropriate team lead or supervisor promptly.
- Collaborate with cross-functional teams to improve customer satisfaction scores and service metrics.
- Maintain a quiet, distraction-free home office environment during your shift hours.
Qualifications
- High school diploma or GED is required.
- Previous customer service or call center experience is preferred but not mandatory.
- Reliable high-speed internet connection and a quiet workspace are essential.
- Strong verbal communication skills with the ability to listen actively and empathize.
- Ability to work night shifts (e.g., 9:00 PM - 6:00 AM) consistently.
- Basic computer proficiency and typing skills.