Job Description
Join Albuquerque Connect Solutions and become the voice of excellence for our growing client base! We're hosting a dynamic hiring event to expand our customer service team in the heart of Albuquerque. As a Customer Service Representative, you'll be the first point of contact for valued clients, delivering exceptional support through phone, chat, and email channels. Enjoy a collaborative environment with competitive pay, comprehensive benefits, and career advancement opportunities.
What We Offer:
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- Paid training and ongoing development
- Flexible scheduling options
- Modern downtown Albuquerque workspace
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with precision
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (e.g., CSAT, FCR)
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional communication and active listening skills
- Ability to work flexible shifts (evenings/weekends as needed)
- Spanish bilingual proficiency highly valued
- Passion for problem-solving and customer advocacy
- Reliable transportation to downtown Albuquerque location