Job Description
Join Atlanta's top-rated customer service team! We're hosting an exclusive hiring event for passionate individuals ready to deliver exceptional experiences. As a CSR, you'll become the voice of our brand, solving complex issues while building lasting customer relationships.
What we offer: Competitive pay, comprehensive benefits, paid training, and clear career advancement paths. Our Atlanta office features modern amenities and a collaborative culture that values your growth.
Hiring Event Details: October 20, 2023 | 9:00 AM - 4:00 PM | 225 Peachtree Street NE, Atlanta, GA 30303. Bring your resume and be ready for on-the-spot interviews!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and maintain accurate CRM records
- Collaborate with teams to resolve complex technical issues
- Meet performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities based on customer needs
- Continuously update product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office suite
- Type 40+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations