Job Description
Join New Orleans' premier customer service team with comprehensive paid training! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive wages, benefits, and career growth opportunities in the heart of the Big Easy. No prior experience required – we invest in your success!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient in Microsoft Office Suite
- Reliable transportation to downtown New Orleans
- Flexible schedule availability (including nights/weekends)
- Positive attitude and problem-solving mindset