Job Description
Immediate opening for a Customer Service Representative to join our award-winning remote team! NexusConnect Solutions is seeking a dedicated professional to deliver exceptional support experiences for our Bay Area clients. This full-time remote position offers competitive compensation, comprehensive benefits, and flexible scheduling.
As a vital member of our customer success team, you'll resolve inquiries, build rapport with clients, and drive satisfaction metrics. We provide paid training, career advancement opportunities, and a collaborative virtual work environment. Join us in transforming customer service excellence!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve technical issues, billing inquiries, and service disruptions
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs including CSAT scores and resolution times
- Proactively identify process improvement opportunities
- Maintain detailed knowledge of product/service offerings
- Support cross-functional projects during peak seasons
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong written/verbal communication skills
- Ability to multitask in fast-paced environments
- High-speed internet and quiet home office setup
- Associate degree or equivalent experience
- Type 40+ WPM with 98% accuracy
- Available for flexible shifts including weekends