Job Description
Are you a people person with a passion for resolving issues? Apex Support Solutions is looking for a dedicated Customer Service Representative to join our award-winning team in Columbus, Ohio.
We pride ourselves on delivering exceptional support to our clients. As a key member of our team, you will play a vital role in enhancing customer satisfaction and driving our business forward. We offer a competitive benefits package, ongoing training, and a collaborative work environment.
Why Join Us?
- Competitive hourly wage ($18 - $24/hr)
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday benefits
- Professional development and career growth opportunities
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high levels of satisfaction.
- Accurately document all customer interactions, account details, and resolutions in the CRM system.
- Provide detailed product and service information to help customers make informed decisions.
- Escalate complex issues to senior management or specialized teams when necessary.
- Maintain a thorough understanding of company policies and procedures to ensure compliance.
Qualifications
- High school diploma or GED required; Associate degree in a related field is preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficient computer skills, including Microsoft Office Suite and CRM software.
- Strong problem-solving abilities and a patient, calm demeanor under pressure.
- Ability to multitask and manage time effectively in a fast-paced setting.