Job Description
Join Express Employment Professionals' elite call center team in Dallas and experience the freedom of daily pay! We're seeking motivated Customer Service Representatives to handle inbound/outbound calls for Fortune 500 clients. No more waiting for weekly paychecks – access your earnings daily through our secure app while building valuable career skills.
As a leader in staffing solutions, we offer competitive pay, comprehensive training, and flexible scheduling. Our Dallas facility features modern amenities, free parking, and a supportive environment designed for professional growth. Perfect for students, gig workers, or anyone seeking immediate income without sacrificing career advancement.
Responsibilities
- Handle 50-75 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics including CSAT and AHT
- Collaborate with team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge
- Maintain strict confidentiality of customer data
Qualifications
- Minimum 6 months customer service or call center experience
- High school diploma or equivalent required
- Strong typing skills (35+ WPM) with computer proficiency
- Exceptional verbal communication and active listening
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Reliable transportation to downtown Dallas facility
- Experience with Salesforce or Zendesk preferred