Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals in Cleveland, OH and Florida to deliver world-class support from home. Enjoy comprehensive paid training, flexible remote work, and a competitive benefits package. Help us transform customer experiences while advancing your professional skills.
Why Join Us?
• Paid training program with certification
• Remote work from anywhere in Ohio or Florida
• Career advancement opportunities
• Health, dental, and vision benefits
• Performance-based bonuses
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate unresolved issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant internship
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently in a remote setting
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet workspace
- Must reside in Ohio or Florida