Job Description
Start Your Career in Customer Service Immediately! Detroit Customer Connect is hiring passionate individuals for entry-level call center positions in Detroit, MI. No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and a supportive team environment. Immediate openings available! Join us today and become part of Detroit's growing customer service industry.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics (call volume, resolution time, CSAT)
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and confidentiality protocols
- Continuously improve product knowledge through training modules
Qualifications
- No prior experience required – all training provided
- High school diploma or equivalent
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability (25+ WPM)
- Ability to work in a fast-paced, team-oriented environment
- Reliable internet connection for remote/hybrid options
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts including evenings/weekends