Job Description
Join Sacramento's fastest-growing customer support team! We're urgently hiring dedicated Remote Customer Service Representatives to deliver exceptional experiences for our local clients. Enjoy competitive pay, full benefits, and a flexible home office setup while making a real impact in your community. No commute, no dress code – just professional support from your own space.
Why Work With Us?
• Weekly pay + performance bonuses
• Comprehensive health/dental/vision
• 401(k) with company match
• Paid training & career advancement
• Modern tech equipment provided
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Sacramento-area clients
- Resolve billing inquiries, product issues, and service disruptions
- Document cases accurately in CRM system with detailed notes
- Collaborate with technical teams to escalate complex problems
- Meet/exceed quality and efficiency metrics (35+ cases/day)
- Participate in weekly team meetings and training sessions
- Identify process improvements to enhance customer satisfaction
Qualifications
- 1+ years customer service experience in US-based role
- Strong typing skills (40+ WPM) and MS Office proficiency
- Exceptional communication skills with clear phone presence
- High-speed home internet (50+ Mbps) and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- California residency required (local client focus)
- Experience with Zendesk or Salesforce preferred
- Background check and drug screening required