Job Description
Join Nexus Solutions Group as a Customer Service Representative in sunny San Jose! We're offering daily pay options and comprehensive paid training to kickstart your career. Enjoy competitive hourly rates, flexible scheduling, and a supportive team environment. As a key member of our client success team, you'll make a real impact while advancing your professional skills. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for resolution time and satisfaction
- Collaborate with cross-functional teams on process improvements
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and typing skills
- Strong verbal/written communication abilities
- Ability to work in a fast-paced environment
- Customer service experience preferred (paid training provided)
- Reliable transportation to our San Jose office