Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is expanding our team and is looking for Entry Level Customer Service Representatives to join us in Seattle, WA and Virginia.
We believe in growing our team from within, which is why we provide comprehensive paid training to ensure your success. Whether you are just starting out or looking for a new opportunity, we offer a supportive environment where you can thrive.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Paid Training: No prior experience required.
- Flexible Schedule: Opportunities for remote and on-site work.
Don't miss this chance to build a long-term career in a growing industry. Apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and courteous manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Assist customers with product information, order tracking, and account inquiries.
- Accurately document all customer interactions and transaction details.
- Collaborate with the support team to improve service processes and customer satisfaction.
- Identify opportunities to upsell or cross-sell products and services.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work in a fast-paced, dynamic environment.
- Reliable internet connection and computer for remote roles.
- Enthusiastic attitude and a genuine desire to help others.