Job Description
Are you a people-person with a passion for problem-solving? Metro Detroit Care is looking for a dedicated Customer Service Representative to join our growing team in the heart of Detroit. We pride ourselves on delivering top-tier support to our community and are seeking someone who embodies our core values of empathy, efficiency, and excellence.
In this role, you will be the first point of contact for our valued clients, handling inquiries, resolving issues, and ensuring a seamless customer experience. Whether you are answering calls, responding to emails, or navigating complex databases, you will play a crucial role in building lasting relationships with our customers.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling options to work with your lifestyle.
- Opportunities for career advancement within the company.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a positive attitude.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to the appropriate department or manager.
- Assist customers with product information, account inquiries, and billing questions.
- Proactively suggest solutions to improve customer satisfaction and loyalty.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory (training provided).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.