Job Description
Join Our Team as a Customer Service Representative in Detroit
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. We offer immediate hire opportunities for candidates who are ready to start contributing to our success from day one. Whether you are based in Detroit or prefer a Work From Home arrangement, we have the perfect role for you.
In this position, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved quickly and efficiently.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer issues, complaints, and technical questions in a timely manner.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Maintain accurate and up-to-date customer records in the database.
- Collaborate with cross-functional teams to improve service delivery and product knowledge.
- Adhere to all company policies, procedures, and service level agreements (SLAs).
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or call center environments.
- Strong computer literacy, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.
- Ability to multitask and work effectively in a fast-paced, remote/hybrid environment.
- Problem-solving skills and a customer-first mindset.