Job Description
Join Baltimore City Solutions as a Customer Service Representative and launch your career in a dynamic, supportive environment! We're seeking passionate individuals to deliver exceptional service to our diverse client base. Enjoy competitive compensation, comprehensive training, and opportunities for growth within our award-winning organization. What you'll love: Flexible scheduling, health benefits, and a vibrant downtown workspace. Perfect for recent graduates and career-changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Participate in ongoing product training sessions
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and dedication to customer satisfaction
- Must pass background check and drug screening