Job Description
Are you looking to start a rewarding career in customer service? Apex Support Solutions is currently seeking Entry-Level Customer Service Representatives in Oklahoma City to join our high-performing team.
We are committed to your professional growth. That is why we provide comprehensive paid training to all new hires, ensuring you have the skills and confidence to excel. This is an excellent opportunity for individuals seeking a stable, full-time role with a supportive corporate culture.
In this position, you will serve as the primary point of contact for our valued clients, handling inquiries and providing top-tier support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and empathetic approach.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately record customer interactions and transactions in the CRM system.
- Collaborate with the support team to troubleshoot complex issues.
- Process orders, returns, and exchanges in a timely manner.
- Identify opportunities to improve service processes and customer experience.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- A friendly, patient, and customer-centric attitude.
- Ability to work flexible hours, including evenings and weekends.
- Must be authorized to work in the United States.