Job Description
Join our award-winning customer service team in Fresno, CA! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. Enjoy comprehensive paid training, competitive benefits, and a dynamic work environment. Perfect for career changers or recent graduates looking to launch a rewarding career in customer service. Our commitment to employee development ensures you'll gain valuable skills in communication, problem-solving, and conflict resolution.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Participate in ongoing training to enhance service skills
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - paid training provided
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing speed (30+ WPM)
- Positive attitude and customer-first mindset
- Reliable internet access for remote work options
- Must pass background check and drug screening