Job Description
Join our dynamic team as a Part-Time Customer Service Representative and make an immediate impact! ConnectFirst Solutions is seeking empathetic and energetic professionals to deliver exceptional customer experiences. Enjoy flexible scheduling, competitive pay, and a supportive environment where your voice matters. Start your journey with us today and help us redefine service excellence in San Antonio!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve product/service issues using problem-solving techniques and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet performance metrics including response time and customer satisfaction scores
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills with neutral accent
- Proficient in Microsoft Office and CRM software (Salesforce a plus)
- Ability to multitask while maintaining attention to detail
- Strong problem-solving skills with calm demeanor under pressure
- Available to work flexible shifts including weekends