Job Description
Join our award-winning customer service team in Columbus, Ohio! We're seeking motivated individuals to deliver exceptional support experiences while building rewarding careers. As a leader in telecommunications solutions, we provide comprehensive paid training, career advancement opportunities, and a supportive work environment. Enjoy competitive pay, comprehensive benefits, and the chance to make a real impact in our clients' lives.
Why Choose Us?
• Industry-leading paid training program
• Career growth into leadership roles
• Comprehensive health benefits (Day 1)
• Flexible scheduling options
• Recognition programs for top performers
Responsibilities
- Handle inbound/outbound calls to resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with technical teams to resolve complex issues efficiently
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in continuous improvement initiatives to enhance service delivery
- Maintain positive brand representation through professional communication
- Support cross-functional projects during training and beyond
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed
- Passion for helping others and delivering outstanding service
- Must pass background check and drug screening