Job Description
Join our award-winning customer service team as a full-time Customer Service Representative in Sacramento! We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in our state-of-the-art facility.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex billing, technical, and product issues using CRM tools
- Document all interactions accurately in Salesforce while maintaining 98% data accuracy
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Meet/exceed KPIs for first-call resolution (85% target) and CSAT scores
- Participate in bi-weekly training to master new products and processes
- Identify upsell opportunities to drive revenue growth
Qualifications
- 2+ years of customer service experience in high-volume environments
- Proficiency with CRM systems (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with demonstrated empathy and patience
- Ability to multitask effectively in fast-paced settings
- High school diploma required; associate's degree preferred
- Strong problem-solving abilities with analytical mindset
- Flexibility to work weekends/holidays during peak seasons